Refund Policy Updated 2021

Refund Policy 2021

*** PLEASE NOTE: ***

***All comunication is to be sent to Sherry via Email:  ***

Sometimes unforeseen issues happen - please see our refund policy below

Should a job cancelation occur due to extenuating financial issues or acts of Mother Nature impacting the install process, or should Derkson Decide to Cancel a deal for any reason or other at there discression, You will be refunded your deposit for standard material ordersm less processing fees incured by Derkson such as Admin fees, Credit Card fees, Draft fees, Legal fees, or other. 

Refund Procedure:

A- We require an Email or letter stating the job # you are wishing to Cancel or refund and your reason for the refund or cancelation
B- If materials were ordered for you on a special order basis or a group package there are no refunds unless we can sell the package to another client
B- When the notice is received in our admin office you will receive a email notice that it was received and moved to refund process
C- All refunds will be issued less an admin processing fee of $125
D- Any refunds that are issued by credit card will be processed less the credit card processing fee of 2.99% on both sides total of 5.98%
E- Refunds are processed to yhe same method of payment in which they were received
F- Refund time period can take 6-12 business days (business day is to be considered Monday to Friday 9AM -5PM) to process and be seen back in your account
G- Your Refund notice for completion will be confirmed by Email