Material Warranty & Workmanship Coverage
The distinction between Derkson installation workmanship coverage and manufacturer product warranties.
Workmanship coverage
New fence installations completed by Derkson Contracting Ltd. include 12 months of workmanship coverage unless the signed agreement states otherwise. Approved defects caused by installation that did not meet the agreed scope or accepted industry practice will be reviewed and corrected under this coverage.
What workmanship coverage does not include
Workmanship coverage does not cover damage, movement or adjustment caused by conditions outside the original installation work.
- Ground movement, frost heave, settlement, erosion, standing water or drainage changes.
- Wind, snow, ice, hail, heat, fire, vehicle impact, vibration, abuse or other environmental damage.
- Trees, roots, rocks, retaining pressure, soil placed against the fence or items attached to the fence.
- Alteration, repair or modification by others.
- Gate adjustment arising from ground or post movement rather than an installation defect.
- Conditions or upgrades declined by the customer after being recommended for the site.
Manufacturer material warranties
Derkson acts as dealer, supplier and/or installer; it is not the manufacturer. Product warranty eligibility and remedy are decided by the manufacturer under that manufacturer’s warranty. Derkson will assist with reasonable claim documentation, but replacement labour, removal, disposal, delivery, taxes and reinstallation are not included unless the manufacturer or signed Derkson agreement expressly covers them.
Making a request
Submit the invoice or project number, installation address, description of the concern and clear photos through Project Assistance. A paid service visit may be required when the issue is outside workmanship coverage.